Refund Policy

Before your wedding: cancel any time

Plans change. If you cancel before your wedding day, we refund you in full. Just email hello@sparklerfilms.com from the address on your account.

The send-off guarantee

You get a full refund, with no forms and no questions, if:

• your film isn’t delivered by the morning after your wedding; or
• your guests didn’t upload enough footage for us to make a film.

You keep anything we did deliver, including the photo album and every clip your guests uploaded.

Not happy with your film?

Tell us within 14 days of your wedding. We will first try to make it right, for example by re-editing your film or helping you build your own cut in the dashboard. If we can’t, we will refund you in part or in full.

How refunds are paid

Refunds go back to the card you paid with, through Stripe. They usually appear within 5 to 10 business days, depending on your bank. A refund doesn’t delete your wedding: your films, photos and clips stay in your account unless you ask us to delete them.

Questions

Email hello@sparklerfilms.com and a person will reply. See also our Terms of Service.